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Terms and Conditions

Marlowe Real Estate Group Ltd

Last updated: 25.02.2026

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These Terms and Conditions (“Terms”) govern the provision of services by Marlowe Real Estate Group Ltd (“Marlowe”, “we”, “us”, “our”) to you (“Client”, “you”, “your”).

By placing an order, purchasing a package, or using our services, you agree to be bound by these Terms.

1. Company Information

Marlowe Real Estate Group Ltd
Registered in England and Wales
Company Number: 16842416
Registered Address: 128 City Road, London, EC1V 2NX, UNITED KINGDOM
Email: contact@marlowe-realestate.co.uk
Website: marlowe-realestate.co.uk

2. Services Provided

We provide digital property marketing services including, but not limited to:

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  • AI-powered virtual staging

  • Digital interior redesign

  • Virtual furnishing

  • Image enhancement

  • Marketing visuals

  • Before/after imagery

  • Property presentation materials
     

All services are delivered digitally.

No physical staging, construction, or on-site work is provided.

3. Ordering & Acceptance

Orders are placed via our website, email, or agreed platform. An order becomes binding once payment is received. We reserve the right to decline any order at our discretion.

4. Client Responsibilities

By placing an order, the Client agrees to:

  • Provide accurate, high-quality images suitable for digital staging

  • Confirm that they own or have full legal rights to use and modify all submitted materials

  • Confirm that submitted images do not infringe copyright, trademark, privacy, or third-party rights

  • Confirm that appropriate permissions have been obtained from property owners where required

  • Ensure that no confidential, sensitive, or unlawful content is included in submitted materials

  • Provide clear and complete instructions regarding style preferences and requirements

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4.1 Accuracy of Submitted Materials

The Client is solely responsible for the accuracy, legality, and completeness of all submitted images and information.

Marlowe Real Estate Group Ltd shall not be liable for:

  • Errors arising from incorrect or incomplete submissions

  • Quality limitations caused by low-resolution or poor-quality images

  • Misrepresentations contained in the original photographs

  • Delays resulting from missing or unclear instructions

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4.2 Compliance Responsibility

The Client remains fully responsible for:

  • Ensuring that the use of virtually staged images complies with advertising standards

  • Providing appropriate disclosure that images are digitally altered where required

  • Compliance with property marketing regulations

  • Compliance with estate agency and consumer protection laws

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Clients must ensure that any use of staged images in marketing clearly discloses that images have been digitally altered, as required by property marketing guidelines.

5. Turnaround Times

5.1 Standard Production Timeframes

Estimated standard turnaround times are:

  • Starter & Pro Packages: approximately 72 hours

  • Agency Package: approximately 48 hours (priority handling)

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Turnaround time begins only once:

  • Full payment has been received; and

  • All required images, instructions, and materials have been submitted in complete and usable form.

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Turnaround times are estimated from the next business day following receipt of all required materials.

“Business day” means any day other than a Saturday, Sunday, or bank/public holiday in England and Wales.

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5.2 Revision Rounds

Turnaround time refers to the first delivery only and does not include revision rounds.

Each revision request constitutes a new production step and may add approximately 24–48 hours to the delivery timeframe, depending on complexity and workload.​

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5.3 Estimates & Delays

All delivery times are estimates and are not guaranteed.

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Marlowe Real Estate Group Ltd shall not be liable for delays caused by:

  • Incomplete or unclear client submissions

  • Late responses from the Client

  • Technical issues beyond our reasonable control

  • Third-party service interruptions (including hosting or AI platforms)

  • High order volumes

  • Public holidays or weekends

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In the event of unexpected delays, reasonable efforts will be made to inform the Client.

6. Revisions

Unless otherwise stated, packages include the number of revisions specified at purchase. Additional revisions are charged separately at £29 per revised photo. Revision requests must be submitted clearly and in writing. Major changes to brief, style, or scope may be treated as a new order.

7. Pricing and Payment

All prices are displayed in GBP (£) unless stated otherwise. Payment must be made in full before work begins. We accept payments via approved online payment providers. Prices may change at any time without prior notice.

8. Refunds & Cancellations

Due to the digital and customised nature of our services, all orders are subject to the terms below.

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8.1 Cancellation Before Work Commences

An order may be cancelled for a partial refund only if cancellation is requested in writing before any work has commenced.

For the purposes of these Terms, work shall be deemed to have commenced once:

  • Project files have been accessed or reviewed

  • Production time has been allocated

  • Editing, staging, rendering, or design work has begun

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If cancellation is approved before work has commenced, a refund of 80% of the total order value will be issued.

The remaining 20% is retained to cover non-recoverable payment processing fees, administrative handling, and transaction costs incurred at the time of purchase.

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8.2 After Work Has Commenced

Once production has commenced, the order is considered in progress and becomes non-refundable.

Due to the personalised and digital nature of the services, no refunds will be provided for:

  • Dissatisfaction with artistic style or creative interpretation

  • Subjective design preferences

  • Change of mind

  • Market performance or sales results

  • Errors, omissions, or unclear instructions provided by the Client

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A service shall be deemed delivered once the ordered digital images have been provided to the Client.

Dissatisfaction with visual outcome, realism, design choices, or staging style shall not constitute failure to deliver.

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8.3 Failure to Deliver

A refund (partial or full) will only be considered in circumstances where no deliverables have been supplied within a reasonable timeframe following receipt of full payment and all required materials.

Such decisions remain at the discretion of Marlowe Real Estate Group Ltd.

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8.4 Refund Requests

All refund or cancellation requests must be submitted in writing within 7 days of delivery (where applicable).

9. Intellectual Property & License

9.1 Ownership

All intellectual property rights in and to:

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  • Digitally staged images

  • Edited or redesigned visuals

  • Drafts and concepts

  • Underlying AI prompts, models, workflows, systems, and processes

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remain the exclusive property of Marlowe Real Estate Group Ltd.

Nothing in these Terms transfers ownership of copyright to the Client.​

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9.2 Licence to Use

Upon full payment, the Client is granted a non-exclusive, non-transferable, non-sublicensable licence to use the final delivered images solely for marketing and promotional purposes relating to the specific property for which the images were commissioned.

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Permitted uses include:

  • Property listings

  • Estate agency websites

  • Social media marketing

  • Printed brochures and materials

  • Online advertisements

The licence applies only to the specific property and listing for which the images were created.

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9.3 Restrictions

The Client may not:

  • Resell or license the images as standalone products

  • Transfer the licence to another party without written consent

  • Use the images for a different property

  • Modify the images in a way that removes staging disclosure where required

  • Claim authorship or ownership

  • Reverse engineer, replicate, or use the images to develop competing virtual staging services

  • Extract templates, assets, prompts, or production methods

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9.4 Portfolio Use

Marlowe Real Estate Group Ltd reserves the right to use delivered images for portfolio, website, social media, and marketing purposes, including before-and-after examples, unless the Client requests confidentiality in writing prior to project commencement.

Where requested, reasonable efforts will be made to anonymise property details.

10. Disclaimer on Realism, Accuracy & Use

Virtual staging, redesign, and digitally altered images produced by Marlowe Real Estate Group Ltd are created for illustrative, decorative, and marketing purposes only.

They are visual representations and do not reflect the actual condition, layout, dimensions, fixtures, finishes, materials, lighting, or furnishings of the property.

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10.1 No Guarantee of Accuracy

Rendered images may:

  • Include digitally added furniture, décor, lighting, textures, or finishes

  • Modify colours, surfaces, or visual presentation

  • Depict items, materials, or layouts that do not exist in the physical property

  • Represent furniture, décor, or materials that may not exist in the market or be commercially available

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No representation or warranty is made that any depicted furniture, finishes, materials, or design elements:

  • Exist in the form shown

  • Are available for purchase

  • Can be installed in the property

  • Comply with building regulations

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10.2 No Structural or Technical Representation

Images are not architectural drawings, surveys, or technical documents.

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They must not be relied upon for:

  • Structural interpretation

  • Measurements or dimensions

  • Building compliance

  • Renovation decisions

  • Construction planning

  • Valuations

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Any reliance placed on staged images is at the viewer’s own risk.

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10.3 Marketing & Regulatory Responsibility

Clients remain solely responsible for:

  • Ensuring compliance with advertising standards

  • Ensuring compliance with property marketing regulations

  • Providing appropriate disclosure that images are virtually staged

  • Ensuring listings do not mislead prospective buyers or tenants

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Marlowe Real Estate Group Ltd accepts no liability for:

  • Buyer or tenant misunderstandings

  • Regulatory investigations

  • Advertising complaints

  • Valuation outcomes

  • Sales performance

  • Marketing results

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To the fullest extent permitted by law, Marlowe Real Estate Group Ltd shall not be liable for any indirect, consequential, or economic loss arising from the use of digitally staged or redesigned images.

11. Limitation of Liability

11.1. Nothing in these Terms shall limit or exclude our liability for:

  • Death or personal injury caused by our negligence

  • Fraud or fraudulent misrepresentation

  • Any matter which cannot be excluded or limited under applicable law

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11.2. Subject to clause 11.1, to the maximum extent permitted by law, Marlowe Real Estate Group Ltd shall not be liable for any loss, damage, or expense arising from or in connection with the use of our services, including but not limited to:

  • Loss of profits or revenue

  • Loss of business or commercial opportunity

  • Loss of sales or property transactions

  • Loss of anticipated savings

  • Loss of data

  • Reputational damage

  • Marketing performance or sales outcomes

  • Buyer, tenant, or third-party claims

  • Indirect, incidental, special, or consequential losses

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11.3. We do not guarantee any specific commercial, marketing, sales, or financial outcome from the use of our services.

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11.4. Our services are provided for marketing and illustrative purposes only. We accept no responsibility for decisions made by clients, buyers, tenants, agents, or third parties based on the delivered images.

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11.5. Subject to clause 11.1, our total aggregate liability in respect of any claim arising under these Terms shall be limited to the total amount paid by the Client for the relevant service.

12. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to:

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  • System outages

  • AI provider failures

  • Cyber incidents

  • Natural disasters

  • Government actions

13. Confidentiality & Data Protection

We process personal data in accordance with UK GDPR and our Privacy Policy. Client materials are handled confidentially. Client materials may be retained for operational, support, or legal purposes for a reasonable period after project completion. We do not sell or share client data with third parties without consent.

14. Suspension & Termination

14.1 Right to Suspend or Terminate

Marlowe Real Estate Group Ltd reserves the right to suspend or terminate services immediately, without liability, if:

  • Payment is overdue or reversed

  • A chargeback or payment dispute is initiated

  • The Client breaches these Terms

  • The Client provides unlawful, infringing, or misleading materials

  • Abuse, harassment, or misuse of services occurs

  • Continued provision of services would expose Marlowe Real Estate Group Ltd to legal, regulatory, or reputational risk

  • The Client engages in conduct that is abusive, threatening, defamatory, discriminatory, harassing, or otherwise inappropriate toward any employee, contractor, representative, or affiliated partner of Marlowe Real Estate Group Ltd, whether in written, verbal, or digital communication

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14.2 Effect of Termination

Termination shall not:

  • Entitle the Client to a refund for work already completed or in progress

  • Affect any outstanding payment obligations

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Where services are terminated due to Client breach, any amounts paid shall be non-refundable.

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14.3 Survival

The following provisions shall survive termination:

  • Intellectual Property

  • Limitation of Liability

  • Disclaimer of Accuracy

  • Payment Obligations

  • Governing Law

15. Third-Party Platforms

Our services may rely on third-party providers, including but not limited to:

  • AI generation platforms

  • Cloud hosting services

  • Payment processors

  • Website infrastructure providers

  • Software tools and integrations

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While we carefully select reputable providers, we do not control and are not responsible for:

  • Service outages

  • Technical disruptions

  • Platform errors

  • Changes in third-party policies

  • Pricing changes imposed by third-party providers

  • Performance limitations of third-party systems

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Marlowe Real Estate Group Ltd shall not be liable for delays, service interruptions, or performance issues arising from circumstances beyond our reasonable control, including failures or limitations of third-party platforms.

In the event of a third-party outage or disruption, reasonable efforts will be made to resume services as soon as practicable.

16. Complaints & Dispute Resolution

Complaints should be sent to: legal@marlowe-realestate.co.uk

We aim to resolve disputes amicably within 30 days.

If disputes cannot be resolved amicably within 30 days, the Parties agree to use a recognised mediator before commencing court proceedings.

17. Governing Lax & Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the English courts.

18. Amendments

We may update these Terms at any time.

Updated versions will be published on our website.

Continued use of our services constitutes acceptance of revised Terms.

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If any provision is found unenforceable, that provision shall be severed and the remainder shall continue in full force.

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